Search results for "Self-service technologies"
showing 4 items of 4 documents
Le rôle des dispositifs numériques de médiation dans la satisfaction des publics de musée d’art
2019
The effects of "self-service technologies" (SST) (Curran and Meuter, 2005) on the value and satisfaction of service experience (Lin and Hsieh, 2007; Mencarelli and Rivière, 2014; Meuter et al., 2003) have been little studied in the arts and culture field. The research explores the effects of the use of a digital mediation device on the museum experience and on the overall satisfaction of the public. The results of the analysis of 916 questionnaires collected from visitors to the Louvre Lens museum show that the use of a digital mediation device during the museum visit experience does not significantly impact overall public satisfaction with the visit.
L'acceptation des dispositifs technologiquesd'auto-production par le consommateur : une approche par l'empowerment psychologique
2022
During the Covid-19 pandemic, the deployment of self-service technologies (self-checking, interactive terminals, smart devices…), allowing to substitute existing service employees and give more autonomy to consumers, have accelerated. In the french academic literature, Cova et al. (2013) conceptualized these devices as « directed self-production » technologies, underlining a more or less imposed transfer of tasks operated by firms. Among consumers, these technological devices have been subjected to ambivalent representations from consumers : some positive representations mainly related to greater autonomy for individuals exist alongside concerns about human contact degradation, macrostructu…
Bibliotekāru un studentu savstarpējās komunikācijas ietekmējošie faktori - pašapkalpošanās tehnoloģijas vai verbālā komunikācija
2018
Tehnoloģiju ieviešana bibliotēkās ir būtiski mainījusi dažādus bibliotēkas darba procesus, tādā veidā ietekmējot pakalpojumus. Bibliotēkās tiek ieviestas pašapkalpošanās iekārtas, kas ļauj lietotājam pašam izsniegt un nodod grāmatas vai citus resursus bez bibliotekāru starpniecības. Tāpēc rodas jautājums, vai gadījumos, kad tiek izsniegti bibliotēkas materiāli, ir nepieciešams kontakts starp apmeklētāju un bibliotekāru. Pētījuma mērķis ir izpētīt, vai studenti labprātāk izvēlas izmantot pašapkalpošanās iekārtas vai palīdzību no bibliotekāra puses un noskaidrot, kā pašapkalpošanās tehnoloģijas ietekmē savstarpējo komunikāciju. Lai sasniegtu mērķi, tika anketēti studenti un intervēti bibliotē…
The role of digital mediation devices in the satisfaction of art museum audiences
2019
The effects of «self-service technologies» (SST) (Curran and Meuter 2005) on the value and satisfaction of service experience (Lin and Hsieh 2007; Mencarelli and Rivière 2014; Meuter et al. 2003) have been little studied in the arts and culture field. The research explores the effects of the use of a digital mediation device on the museum experience and on the overall satisfaction of the public. The results of the analysis of 916 questionnaires collected from visitors to the Louvre Lens museum show that the use of a digital mediation device during the museum visit experience does not significantly impact overall public satisfaction with the visit.